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Cada contribución conduce
a un cambio positivo y duradero.

Cada contribución conduce
a un cambio positivo y duradero.

We're pleased to share our Annual Report on 2019-2020, a year that ended up challenging Compass, and the world, in ways we never expected. 

2020 has been a year of unprecedented challenge and struggle for so many San Francisco families—most of all for homeless and at-risk families. How do you shelter in place when you don’t have a place? How do you put food on the table when your job has disappeared? 


These are impossible questions, but for Compass and our families, the answer has been community. In the crucible of 2020, our staff, board, volunteers, and partners came together in new ways — physically distant, but socially more connected than ever before — to provide shelter and housing, meals and support, and above all, hope to our families.


Click on the button below to read our full Annual Report or scroll down to see highlights and data points on our impact during this crisis. 

Immediate Impact of the Pandemic on Families​


Families we serve collectively lost 40% of their earnings


Tremendous food insecurity


Little or no access to masks, hand sanitizer, and cleaning supplies

Despite the moratorium, evictions threatened many Compass families


Lack of technology at home prevented students from participating in distance learning

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By end of June, the number of families seeking shelter and other essential services

had increased 33%

over the previous fiscal year

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Our Impact by Numbers


families assessed for shelter/housing




families placed in emergency shelters


families placed in transitional housing



families placed into stable housing


71 at-risk families received eviction prevention, back rent, or move-in assistance to avoid becoming homeless


714 at-risk families received financial assistance for groceries, supplies, utility and other bills to remain stable

Pre-COVID, Compass' food pantry expenses were typically $800 per month. Within the first few months of the crisis, this cost grew to more than $20,000 per month. The cost of diapers and wipes grew to more than $8,000 per month.



Adrianna, a native San Franciscan, and her two daughters, were left homeless after Adrianna lost her job of five years. They turned to family and friends, but there was no place to stay except their car. Adrianna was pregnant and the baby was coming soon.

A friend urged Adrianna to accept help and call Compass. Once she did, things began to fall into place, and just in time. Adrianna went into labor. Her Compass case manager, Montez Brooks, stayed in touch during her labor and delivery and was able to help the family qualify for a housing subsidy. They went straight from the hospital with their new baby boy to their new apartment in Vallejo.

Read more >



  • 626 Family Care Kits for Compass families with Family Care Kits, consisting of $450 in gift cards to help them with groceries and supplies. 

  • 30 Hotel Rooms for Homeless Families through our partnership with two sister organizations which allowed 46 families, including several expectant mothers, to shelter in place in private rooms for four months 

  • 430 Children's Activity Kits filled with age-appropriate educational materials and games for Compass kids

  • 66,675 Hot Meals distributed to families in the first three months of Shelter-in-Place

  • 262 Laptops distributed to client families

Read more >

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"I am forever grateful to Compass for helping me put mine and my kid’s life back together. So, whenever something great happens, I always remember where my journey started so I’m reaching out to let you know that I am now a homeowner!!!" - Marilyn

Marilyn graduated from Compass Clara House in 2007 after more than two years of dedicated work to keep her and her children together, healthy, and on a path to self-sufficiency. 

In 2020, she sent an update on her housing success with the news that she and her family purchased their own home in Vallejo earlier this year!

Read more >

“At the end of the day, what I realize is – this is what I signed up for and this is what I dedicated myself to do. So, I still show up, and I am taking the necessary precautions. I wear a mask and wear gloves when I need to.
– Michele Rimando, Assistant Program Director, Compass Family Shelter
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Compass provided services to 2,584 families – that’s 6,159 parents and children

Your Investment in Compass is Working

97% of families contacted this year reported being stably housed after exiting Compass housing programs the previous year.


Together, we’re making our community a better place for everyone. And by working with families and their children now, we’re decreasing the number of children who will experience homelessness as adults.

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37 Grove Street


Following the COVID-19 shelter-in-place order, 37 Grove Street immediately became a distribution hub for emergency support to families. The location was central to our families living in and around the Tenderloin and Mid-Market neighborhoods as well as easily accessible for large deliveries of groceries and supplies, and for staff to load up for distribution to Compass families housed throughout the Bay Area.


As we approach our final year of Housing. Support. Hope: The Campaign for the San Francisco Family, we are at 92% of our goal to raise $30 million to ensure that we will be here for San Francisco’s homeless and vulnerable families for as long as our services are needed. The pandemic has made achieving this goal more important than ever as we head on our long road to recovery. 

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