Bilingual Case Manager, Workforce Development

Reports To

Assistant Program Director, Compass Family Resource Center


$23-$26 hourly


Full time, Monday-Friday



Organizational Core Competencies

Accountable  I  Adaptable  I  Client-centered  I  Collaborative  I  Committed to Diversity, Equity, Inclusion, and Belonging  I  Resourceful 


Compass Family Resource Center (FRC) partners with families experiencing homelessness to ensure that they are connected to supportive services that meet their needs and develop family resiliency. Additionally, families are paired with individual support to address the issues that precipitated their housing crisis and to identify and achieve goals related to housing stability, family well-being, and self-sufficiency.


This position supports Compass’ agency-wide initiative to help families remove barriers to employment, develop job readiness skills, enroll in job training programs, and obtain job placement. The Case Manager will meet regularly with clients, both in person and remotely, to provide support around reaching employment-related goals. The Case Manager will also teach workshops and partner with colleagues at Compass and other agencies to ensure that clients are connected to resources that move them towards financial stability.

Employment-focused Case Management Responsibilities:
• Communicate and meet with clients on a regular basis in the office, remotely and in the field.
• Provide clients support around: removing barriers to employment, exploring careers of interest, identifying and enrolling in vocational and educational programs, resume building, job search skills, interviewing, addressing employment-related challenges, and other skills and activities related to obtaining and maintaining employment.
• Teach classes and workshops related to career education, job search skills, creating resumes, interviewing, and other related skills.
• Enter essential client information, document sessions with clients via case notes, and track job placement activities in Compass’ Salesforce database.
• Connect families with internal and external resources and follow up with clients and providers as appropriate.
• Work collaboratively with colleagues across the organization to support clients in obtaining employment and financial stability.

General Program Responsibilities:
• Help to provide a warm, welcoming and supportive environment for prospective and current clients.
• Deliver all services from a trauma-informed perspective.
• Share rotating responsibility for health and safety of client reception area.


• Fluency in Spanish required
• Two years of experience in counseling/case-management
• Experience with job readiness activities highly preferred
• Understanding of issues facing homeless families and knowledge of Bay Area housing and social service resources
• Strong interpersonal and communication skills
• Ability to work effectively with culturally-diverse families and communities
• Outstanding work habits: punctual, reliable, cooperative, team-oriented
• Commitment to working as part of a diverse, multidisciplinary team
• Ability to lift at least 20 pounds (as part of the Family Resource Center Team, the Case Manager will assist with package deliveries, donations, etc.)
• Proficiency with basic computer programs including Microsoft Word, Microsoft Outlook, Microsoft Excel and internet searches
• Demonstrated commitment to diversity, equity, inclusion and belonging work
• Bilingual/bicultural a plus

Compass Family Services offers a competitive benefits package that includes comprehensive medical, dental and vision coverage, long term disability insurance, and employer contributions to a retirement plan. Full time employees receive approximately 4 weeks of paid vacation their first year, increasing to approximately 5 weeks in each year after, paid sick and holiday leave, and paid time off for education.

Location & Covid Considerations

The Case Manager will work at Compass’ main office at 37 Grove Street in San Francisco, less than one block from the Civic Center BART station. Compass has a wide range of precautions to keep everyone healthy and safe on site, including mandated face coverings, increased cleaning schedules, enhanced air filtration systems, and daily Covid self-screenings. Compass also requires proof of Covid vaccination for all employees.

To Apply

Please send a detailed cover letter and resume to Resumes sent without cover letters will not be considered. No phone calls please. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. We are an equal opportunity employer and actively seek to recruit a diverse workforce. Employees must embrace the idea that Diversity, Equity, Inclusion, and Belonging contribute to the success of our underserved communities, and therefore to shared prosperity in our city and region. Compass Family Services is committed to the continuous work of implementing specific actions that will disrupt systemic prejudice and improve equity across programs and departments, to become an example to partners who also believe in a culture of inclusion that leverages diversity.