Bilingual Case Manager: Compass SF HOME

Reports To

Assistant Program Director, SF HOME


$23-28 hourly ($46-55k annually)


Monday - Friday, primarily during standard business hours


Non-exempt, full-time

Organizational Core Competencies

Accountable  I  Adaptable  I  Client-centered  I  Collaborative  I  Committed to Diversity, Equity, Inclusion, and Belonging  I  Resourceful 


Compass SF HOME helps families experiencing homelessness to find stable, long-term housing. Families in the program receive housing search support, financial assistance with move-in costs and rent, and long-term case management to support them in becoming economically self-sufficient and maintaining their housing.


The Case Manager provides supportive services to families in the SF HOME rental subsidy, with particular emphasis on housing and long-term financial stability. This includes helping families find a place to live, supporting families in reaching their financial and educational goals, connecting families with services and resources, assisting with applications to permanent affordable housing, and stepping in to support families during crises.

Specific responsibilities include:
● Work with families to develop an individual action plan that will enable them to move towards long term stability.
● Assess client needs and budget and develop an individualized housing search plan with each family.
● Creatively and proactively identify and connect with landlords who are open to accepting rental subsidies.
● Assist clients in completing housing applications, visiting units, communicating with landlords, and securing move-in funds.
● Provide ongoing support to clients through office, phone, and community meetings, as well as periodic home visits.
● Provide crisis intervention, community and support services, information and referral, family budget assistance, parenting support, job enhancement and support, housing assistance and support, and advocacy.
● Maintain up-to-date and thorough client files.


● CA Driver’s License and ability to be approved as a Zipcar driver required. (Personal vehicle NOT needed).
● Fluent Spanish required.
● Experience working with people in crisis.
● Demonstrated understanding of issues facing homeless and low-income families.
● Strong interpersonal skills, including relationship-building, networking, and ability to develop trusting relationships with a diverse set of individuals.
● Outstanding work habits: punctuality, communication, reliability, cooperation, organization, professionalism.
● Demonstrated commitment to diversity, equity, inclusion and belonging work.
● Strong computer skills with proficiency in Microsoft Suite of Programs (Outlook, Word, Excel, Power Point, etc.). Salesforce experience a plus.

Compass Family Services offers a competitive wage and benefits package that includes employer-paid medical, dental and vision coverage, long term disability insurance, life insurance, free financial counseling, and employer contributions to a retirement account. Full time employees receive approximately 4 weeks of paid vacation their first year, increasing to approximately 5 weeks in each year after, as well as generous paid sick and holiday leave and paid time off for education.

Location & Covid Considerations

SF HOME case managers work at our office at 37 Grove St. in San Francisco and meeting with clients in the community. Some remote work may be possible, but this is primarily an in-person role. We have a wide range of precautions to keep staff and clients safe, including mandated face coverings, enhanced air filtration, intensive cleaning, low building occupancy, and daily Covid self-screenings. Compass also requires proof of vaccination against Covid-19, including booster when eligible.

To Apply

Please apply by clicking the button below and filling out our online application. A cover letter is NOT required for this role, though you are welcome to include one, particularly if there is information that you would like us to know that is not covered in other parts of the online application. No phone calls, please.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. We are an equal opportunity employer and actively seek to recruit a diverse workforce. Employees must embrace the idea that Diversity, Equity, Inclusion, and Belonging contribute to the success of our underserved communities, and therefore to shared prosperity in our city and region. Compass Family Services is committed to the continuous work of implementing specific actions that will disrupt systemic prejudice and improve equity across programs and departments, to become an example to partners who also believe in a culture of inclusion that leverages diversity.