Bilingual Housing Problem Solving and Outreach Specialist

Reports To

Program Director/ Assistant Program Director, Central City Access Point


$23-28 hourly ($46-55k annually)


Monday - Friday, primarily during standard business hours


Non-exempt, full-time

Organizational Core Competencies

Accountable  I  Adaptable  I  Client-centered  I  Collaborative  I  Committed to Diversity, Equity, Inclusion, and Belonging  I  Resourceful 


The Central City Access Point is a direct entry point for any San Francisco family experiencing homelessness. We provide families with housing problem-solving support, and with connection to homelessness prevention, shelter and housing programs through San Francisco’s Coordinated Entry System.


The Housing Problem Solving and Outreach Specialist works directly with families experiencing a housing crisis. This includes assessing families’ needs and resources, explaining how the homeless response system works, exploring available housing and shelter options, and providing resources and referrals.

Specific responsibilities include:
● Offer problem-solving support to families so they can maintain their current housing or quickly secure a safe place to stay. Problem-solving approaches are trauma-informed and strengths-based. This might include mapping of personal networks and resources, motivational interviewing, conflict resolution, and/or mediation.
● Assess families’ eligibility for San Francisco’s Homelessness Response System, which includes shelter, rental subsidies, and permanent supportive housing. Help families understand how the system works, and whether and how they can access it.
● Provide families with referrals for emergency overnight shelters, food and other basic needs, and all other relevant resources.
● Conduct weekly mobile outreach in collaboration with local homeless outreach teams to connect unsheltered families to services and/or provide verification of unsheltered status.
● Maintain up to date information about families in both Compass’ Salesforce database and the city-wide ONE System.
● Once a family is matched with a housing opportunity, offer support to facilitate the connection and ensure that they are able to take advantage of it.
● Advocate for clients in their search for stable, long-term housing.
● Assess and de-escalate potentially volatile situations.
● Participate in community events and city-wide Access Point collaborations


● Bilingual Spanish required
● Relevant experience in social work or a related field
● Experience working with families in crisis
● Experience and high level of comfort in working with unsheltered families in an outreach capacity
● Excellent interpersonal, listening and communication skills
● Strong computer skills with proficiency in Outlook, Word, Excel, and PowerPoint
● Ability to assess and de-escalate potentially volatile situations
● Demonstrated commitment to diversity, equity, inclusion and belonging work

Compass Family Services offers a competitive wage and benefits package that includes employer-paid medical, dental and vision coverage, long term disability insurance, life insurance, free financial counseling, and employer contributions to a retirement account. Full time employees receive approximately 4 weeks of paid vacation their first year, increasing to approximately 5 weeks in each year after, as well as generous paid sick and holiday leave and paid time off for education.

Location & Covid Considerations

The Specialist will work primarily at Compass’ main office at 37 Grove St. in San Francisco. They will also do in-person outreach in the community, and may sometimes work remotely. Compass has a wide range of precautions to keep everyone healthy and safe on site, including masks, increased cleaning, enhanced air filtration systems, and daily Covid self-screenings. Compass also requires employees to be fully vaccinated against Covid-19, including booster when eligible.

To Apply

Please apply by clicking the button below and filling out our online application. A cover letter is NOT required for this role, though you are welcome to include one, particularly if there is information that you would like us to know that is not covered in other parts of the online application. No phone calls, please.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. We are an equal opportunity employer and actively seek to recruit a diverse workforce. Employees must embrace the idea that Diversity, Equity, Inclusion, and Belonging contribute to the success of our underserved communities, and therefore to shared prosperity in our city and region. Compass Family Services is committed to the continuous work of implementing specific actions that will disrupt systemic prejudice and improve equity across programs and departments, to become an example to partners who also believe in a culture of inclusion that leverages diversity.