COMPASS FAMILY SERVICES - JOB DESCRIPTION

Bilingual Spanish Aftercare Case Manager

Reports To

Program Director, Compass SF HOME

Compensation

$23.00 - $27.00/hour

Schedule

Full time

Classification

Non-exempt

Organizational Core Competencies

Accountable  I  Adaptable  I  Client-centered  I  Collaborative  I  Committed to Diversity, Equity, Inclusion, and Belonging  I  Resourceful 

Program

Compass SF HOME helps homeless and at-risk families find,
stabilize, and maintain their housing. We were one of the first programs in the country to provide “Rapid Rehousing,” an innovative solution to homelessness. San Francisco families receive one-time assistance to prevent eviction or cover move-in costs, and/or an ongoing rental subsidy. All families in the program are provided with long-term case management to support them in becoming economically self-sufficient and maintaining their housing. The Aftercare position, specifically provides on-going intensive case management, and supportive services to higher needs families exiting the subsidy program.

Responsibilities

The Aftercare Case Manager provides case management and supportive services to families that are exiting Compass programs to permanent housing or are exiting a Rapid Rehousing Program. Clients voluntarily choose to participate in the Aftercare program. In addition to meeting with clients in the office, the Aftercare Case Manager also conducts home visits and field visits in the community.

Specific duties include:

• Work with originating case manager to ensure a warm hand-off to aftercare and the transition of important information about families, including their goals, strengths and areas of need.
• Develop positive relationships with clients from a trauma informed perspective that foster connection, support, and trust.
• Develop individual, personalized concrete plans that take into account the entire family’s needs.
• Maintain contact with clients through a schedule of office, phone, and community meetings, as well as periodic home visits when needed.
• Assist all families to develop resources and connections in their new communities.
• For families exiting one of the SF HOME programs with the goal of earlier transition away from Compass aftercare.
• For families exiting to housing outside San Francisco, facilitate connections to resources in their new community, with goal of becoming and remaining stable.
• Provide crisis intervention, community and support services, information and referral, family budget assistance, parenting support, job enhancement and support, housing assistance and support, and advocacy.
• Communicate and coordinate as necessary and appropriate with staff in other Compass programs, as well as external providers.
• Maintain up-to-date case files, case notes and family assessments in Salesforce and complete paper files on each shelter family.
• Maintain up-to-date and thorough case notes in client database and complete family assessments according to prescribed schedule.
• Other duties as assigned by the Assistant Program Director.

Qualifications

• Minimum of two years of counseling/case-management experience
• Bilingual Spanish required
• Extremely strong client engagement skills
• Clean driving record and willingness to travel for periodic Bay Area home visits. (Car not required).
• Ability to work independently
• Knowledge of social service resources
• Outstanding work habits: punctual, reliable, cooperative, team-oriented
• Ability to work independently and as part of a team
• Competence in basic computer programs (Word, Excel, Outlook, internet)
• Demonstrated commitment to diversity, equity, inclusion and belonging work

Compass Family Services offers a competitive benefits package that includes comprehensive medical, dental and vision coverage, long term disability insurance, and employer contributions to a retirement plan. Full time employees receive approximately 4 weeks of paid vacation their first year, increasing to approximately 5 weeks in each year after, paid sick and holiday leave, and paid time off for education.

Location & Covid Considerations

The Aftercare Case Manager will work primarily at our office at 37 Grove St. in San Francisco. Currently, SF HOME staff have the option to work one day per week remotely. From time to time, they may also meet with clients in the community or in their homes. We have a wide range of precautions to keep staff and clients safe, including mandated face coverings, enhanced air filtration, intensive cleaning, low building occupancy, and daily Covid self-screenings. Compass also requires proof of Covid vaccination for all employees.

To Apply

Please send a detailed cover letter and resume to HR@compass-sf.org. Resumes sent without cover letters will not be considered. No phone calls please. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. We are an equal opportunity employer and actively seek to recruit a diverse workforce. Employees must embrace the idea that Diversity, Equity, Inclusion, and Belonging contribute to the success of our underserved communities, and therefore to shared prosperity in our city and region. Compass Family Services is committed to the continuous work of implementing specific actions that will disrupt systemic prejudice and improve equity across programs and departments, to become an example to partners who also believe in a culture of inclusion that leverages diversity.