Case Manager, Housing Stability Services

Reports To

Program Director, Housing Stability Services


$23-$27 hourly


Full time, Mon-Fri



Organizational Core Competencies

Accountable  I  Adaptable  I  Client-centered  I  Collaborative  I  Committed to Diversity, Equity, Inclusion, and Belonging  I  Resourceful 


Compass Housing Stability Services provides San Francisco families with financial assistance to prevent eviction or pay for move-in costs on a new home. Families are also provided with long-term case management to support them in becoming economically self-sufficient and maintaining their housing.


The Case Manager will work with families in the Housing Stability Services program, which helps families move out of homeless by providing funds for their deposit and other move-in costs, as well as supporting families who need assistance with back rent and utility payments to avoid becoming homeless. This is a fast-paced position which requires someone with deep compassion for families facing homelessness, an ability to juggle many responsibilities at once, and strong attention to detail. In addition to the work with families, this position includes significant data-entry into Salesforce and funder databases.

Specific responsibilities include:
• Meet with homeless families and families at risk of homelessness to determine eligibility for rental assistance program.
• Triage/problem solve with families, and refer out to other community organizations when the qualifications for Compass’ program aren’t met.
• Assist families to collect and ensure accuracy of all necessary documentation to process a rental assistance request.
• Maintain up-to-date and thorough client files and enter data accurately into Salesforce and funder databases.
• Communicate with landlords to explain the program, advocate for clients, and/or to follow-up on prior rental payments.
• Collaborate with external partners and other Compass employees to ensure client families receive high quality services.
• Provide crisis intervention, information and referrals, family budget assistance, and advocacy to families to ensure housing retention and stabilization.


• Ability to connect meaningfully with a diverse group of individuals.
• Understanding of homelessness, including causes, challenges faced by homeless families, and available resources in the Bay Area.
• Extremely strong attention to detail and comfort with data entry.
• Outstanding work habits: punctuality, communication, reliability, cooperation, organization, professionalism. Ability to work independently and to juggle many responsibilities concurrently.
• Demonstrated commitment to diversity, equity, inclusion and belonging work.
• Strong computer skills with proficiency in Microsoft Suite of Programs (Outlook, Word, Excel, Power Point, etc.). Salesforce experience a plus.
• Bilingual Spanish a major plus.

Compass Family Services offers a competitive wage and benefits package that includes employer-paid medical, dental and vision coverage, long term disability insurance, and employer contributions to a retirement account. Employees receive approximately 4 weeks of paid vacation their first year, increasing to approximately 5 weeks in each year after, as well as generous paid sick and holiday leave.

Location & Covid Considerations

The Case Manager will work at Compass’ main office at 37 Grove St. in San Francisco, less than a block from the Civic Center transit station. Currently, case managers work one day per week remotely; we anticipate that later this year the position will move to being fully on site. Compass has a wide range of precautions to keep staff and clients safe while on site, including mandated face coverings, increased air filtration and cleaning, and limited building occupancy. Compass also requires proof of Covid vaccination for all employees.

To Apply

Please send a detailed cover letter and resume to Resumes sent without cover letters will not be considered. No phone calls please. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. We are an equal opportunity employer and actively seek to recruit a diverse workforce. Employees must embrace the idea that Diversity, Equity, Inclusion, and Belonging contribute to the success of our underserved communities, and therefore to shared prosperity in our city and region. Compass Family Services is committed to the continuous work of implementing specific actions that will disrupt systemic prejudice and improve equity across programs and departments, to become an example to partners who also believe in a culture of inclusion that leverages diversity.