Director of Support Service Programs

Reports To

Executive Director


$90,000 - $95,000 annually


Monday - Friday, primarily during standard business hours


Exempt, full time

Organizational Core Competencies

Accountable  I  Adaptable  I  Client-centered  I  Collaborative  I  Committed to Diversity, Equity, Inclusion, and Belonging  I  Resourceful 


Compass Family Services helps homeless families and families at imminent risk for homelessness to achieve housing stability, family well-being, and self-sufficiency. Our services include emergency shelter, transitional housing, rapid rehousing, behavioral health services, parenting education and support, workforce services, early childhood education and care, and more. We have served the San Francisco community for over 100 years.


The Director of Support Services Programs oversees a diverse set of programs which together provide intensive, client-centered support to thousands of San Francisco families each year. These include a Resource Center for families experiencing homelessness and income insecurity, a technology access program run in partnership with Twitter, and several others.

Specific responsibilities include:
● Provide direct supervision and ongoing support to the leaders of Compass Family Resource Center, Compass Childcare Support Services, the NeighborNest, and our newest initiatives which provide case management in Permanent Supportive Housing settings.
● Support managers in the delivery of program services, weekly staff supervision and professional development.
● Collaborate with each program’s leadership and staff around program development and fine-tuning.
● Hire, train, mentor and evaluate direct reports.
● Be prepared to support and interact with programs on the micro level when needed, particularly during leadership transitions or when programs are in flux.
● Actively promote and support strong collaboration, coordination and teamwork among all Compass programs and departments.
● Set a vision and strategy for our entire spectrum of support services programs.
● Identify opportunities for programs to streamline and align services so that each family receives a cohesive and comprehensive set of supports.
● Represent Compass’ programs externally in the community. Partner with Compass’ External Affairs & Policy team to identify opportunities for advocacy.
● Build strong relationships with funders. In collaboration with Compass’ Finance team, ensure that contractual obligations are met or exceeded, that funds are spent effectively, and that outcomes are conveyed successfully. Work with the Development team to identify and apply for additional funding to expand and improve our work.
● Work with the Impact & Learning team to use data to inform our efforts around all aspects of family stability, diving deeply into what’s working, what’s not, and how staff across the agency can better target our efforts to improve family outcomes.
● Collaborate with Compass’ behavioral health team to ensure that services are delivered from a trauma-informed perspective and that all staff receive robust clinical training and support.
● Work closely with Compass’ Director of People & Culture and Clinical Director to ensure that all managers and direct service staff get the training they need to be successful, and participate in all required agency trainings, events and services.
● Work with the Director of Diversity, Equity, Inclusion and Belonging to ensure that services are imbued with an inclusive, equitable and anti-racist perspective.
● Serve on the agency’s Management Team, attending monthly meetings and collaborate and communicate ongoing with fellow leadership team members.
● Connect with and support Compass families, providing intervention and support when complex situations arise.


For this position, we are looking for someone who has significant nonprofit leadership experience, understands the homeless services landscape and preferably has worked in residential programs, early childhood education, and/or other social services, and is deeply and demonstrably committed to the mission of housing homeless families.

Specific qualifications:
● At least 5 years of experience in staff supervision, including direct and indirect reports. Demonstrated ability to effectively lead, coach, and mentor.
● At least 5 years of experience developing and managing complex nonprofit programs similar to those that the Director will oversee.
● Deep understanding and experience with direct service programs for homeless or at risk individuals.
● Experience overseeing contracts, managing budgets, and maintaining relationships with funders.
● Strong communication, advocacy, organizational, and interpersonal skills.
● Experience supporting individuals in crisis.
● Willingness to roll up one’s sleeves and get involved in the day-to-day running of the programs.
● Deep commitment to and demonstrated success discussing, integrating, and promoting diversity, equity, inclusion and belonging throughout a complex and dynamic organization.
● Strong multitasker.
● Bilingual/bicultural a plus.

Compass Family Services offers a competitive wage and benefits package that includes employer-paid medical, dental and vision coverage, long term disability insurance, life insurance, financial counseling and employer contributions to a retirement plan after one year of service. Employees receive approximately 4 weeks of paid vacation their first year, increasing to approximately 5 weeks in each year after, as well as generous paid sick leave, paid holidays, and paid time off to pursue further education.

Location & Covid Considerations

The Director will work primarily at Compass’ main office at 37 Grove St. in San Francisco, less than a block from the Civic Center transit station. Limited remote work is possible; however, the Director should be comfortable spending the majority of their time on-site supporting staff and clients. Compass has a wide range of Covid precautions in place, including mandated face coverings, increased air filtration and cleaning, social distancing protocols, and daily Covid self-screenings for everyone at the office. Compass also requires proof of Covid vaccination, including booster when eligible.

To Apply

Please apply by clicking the button below and filling out our online application. A COVER LETTER IS REQUIRED FOR THIS ROLE; please upload that along with your resume as part of your online application.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. We especially encourage applicants who have experience that enables them to relate to the challenges our clients face.
We are an equal opportunity employer and actively seek to recruit a diverse workforce. Employees must embrace the idea that Diversity, Equity, Inclusion, and Belonging contribute to the success of our underserved communities, and therefore to shared prosperity in our city and region. Compass Family Services is committed to the continuous work of implementing specific actions that will disrupt systemic prejudice and improve equity across programs and departments, to become an example to partners who also believe in a culture of inclusion that leverages diversity.