COMPASS FAMILY SERVICES - JOB DESCRIPTION

Housing Coordinator, Compass Housing Stability Services

Reports To

Program Director, Compass Housing Stability Services

Compensation

$24 - $28 hourly

Schedule

Full time, Mon-Fri

Classification

Non-exempt

Organizational Core Competencies

Accountable  I  Adaptable  I  Client-centered  I  Collaborative  I  Committed to Diversity, Equity, Inclusion, and Belonging  I  Resourceful 

Program

Compass Housing Stability Services helps homeless families to secure safe and stable housing and ensures that families at risk of homelessness remain housed. Depending on their need, families may receive one-time assistance to prevent eviction or cover move-in costs, or assistance over several months. Families are also provided with case management and follow-up support.

Responsibilities

The Housing Coordinator will collaborate and build capacity within Compass programs to support families who are experiencing homelessness to obtain stable and permanent housing. This includes helping families to identify potential units, assisting with the application process, helping with barrier removal, and obtaining financing for move in costs and providing training to fellow staff members regarding housing search and related resources and tools. The Housing Coordinator must understand the complex housing market in the SF Bay Area and have a track record of helping families obtain stable housing.

This position must understand the complex housing market in the SF Bay Area and have a track record of helping families obtain stable housing.

Specific responsibilities include:
• Work collaboratively with case managers from all Compass programs to support their clients in obtaining housing stability.
• Coordinate with case managers and other direct service staff to match families with available housing units and assist families throughout the lease application and move in process.
• Lead weekly housing workshops.
• Create a housing resource bank and resource guide.
• Help clients through all stages of the housing search process, including support with finding units, completing applications, interacting with potential landlords, signing a lease, and identifying and applying for assistance with move-in funds.
• Accompany families on visits to open houses or landlord meetings.
• Help clients identify and remove barriers to stable housing, such as past evictions and poor credit history.
• Provide crisis intervention, community and support services, information and referral, family budget assistance, and advocacy.
• Maintain up-to-date and thorough client files, both paper and electronic.Maintain up-to-date and thorough client files, both paper and electronic.
• Help to provide a warm, welcoming and supportive environment for prospective and current clients.
• Deliver all services from a trauma-informed perspective.
• Develop relationships with community partners and share resources with the case managers and other department staff.

Qualifications

• Fluency in Spanish highly desirable.
• Experience working with people in crisis and demonstrated understanding of issues facing homeless and low-income families.
• Professional experience with Bay Area rental housing market.
• Strong interpersonal skills, including relationship-building, networking, and ability to develop trusting relationships with a diverse set of individuals.
• Outstanding work habits: punctuality, communication, reliability, cooperation, organization, professionalism. Ability to work independently and to juggle many responsibilities concurrently.
• Demonstrated commitment to diversity, equity, inclusion and belonging work.
• Strong computer skills with proficiency in Microsoft Suite of Programs (Outlook, Word, Excel, Power Point, etc.). Salesforce experience a plus.

Compass Family Services offers a competitive wage and benefits package that includes employer-paid medical, dental and vision coverage, long term disability insurance, and employer contributions to a retirement account. Employees receive approximately 4 weeks of paid vacation their first year, increasing to approximately 5 weeks in each year after, as well as generous paid sick and holiday leave.

Location & Covid Considerations

Currently, this position requires a mix of on-site and remote work. The Coordinator should expect to come to our 37 Grove Street location on a regular basis (approximately twice per week, though this may change) to meet with clients and staff, assist with distributions of food, diapers and other goods, and complete other work as needed. Compass has a wide range of precautions to keep staff and clients safe while on site, including mandated face coverings, increased air filtration and cleaning, and limited building occupancy. Compass also requires proof of Covid vaccination.

To Apply

Please send a detailed cover letter and resume to HR@compass-sf.org. Resumes sent without cover letters will not be considered. No phone calls please. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. We are an equal opportunity employer and actively seek to recruit a diverse workforce. Employees must embrace the idea that Diversity, Equity, Inclusion, and Belonging contribute to the success of our underserved communities, and therefore to shared prosperity in our city and region. Compass Family Services is committed to the continuous work of implementing specific actions that will disrupt systemic prejudice and improve equity across programs and departments, to become an example to partners who also believe in a culture of inclusion that leverages diversity.