Housing Problem Solving Specialist

Reports To

Program Director, Central City Access Point


$23 - $27 hourly


Full time (37.5 hours/week)
Monday - Friday



Organizational Core Competencies

Accountable  I  Adaptable  I  Client-centered  I  Collaborative  I  Committed to Diversity, Equity, Inclusion, and Belonging  I  Resourceful 


The Central City Access Point at Compass Connecting Point is a direct entry point for any San Francisco family experiencing homelessness. We provide families with housing problem-solving support, and with connection to homelessness prevention, shelter and housing programs through San Francisco’s Coordinated Entry System.


The Housing Problem Solving Specialist works directly with families experiencing a housing crisis. This includes assessing families’ needs and resources, explaining how the homeless response system works, exploring available housing and shelter options, and providing resources and referrals.

Specific responsibilities include:
- Offer problem-solving support to families so they can maintain their current housing or quickly secure a safe place to stay. Problem solving approaches are trauma-informed and strengths-based. This might include mapping of personal networks and resources, motivational interviewing, conflict resolution, and/or mediation.
- Assess families’ eligibility for San Francisco’s Homelessness Response System, which includes shelter, rental subsidies, and permanent supportive housing. Help families understand how the system works, and whether and how they can access it.
- Provide families with referrals for emergency overnight shelters, food and other basic needs, and all other relevant resources.
- Maintain up to date information about families in both Compass’ Salesforce database and the city-wide ONE System.
- Once a family is matched with a housing opportunity, offer support to facilitate the connection and ensure that they are able to take advantage of it.
- Advocate for clients in their search for stable, long term housing.
- Assess and de-escalate potentially volatile situations.
- Participate in community events and mobile and community outreach efforts.


- Bilingual Spanish, Cantonese or Mandarin strongly preferred but not required
- Relevant experience in social work or a related field
- Experience working with families in crisis
- Excellent interpersonal, listening and communication skills
- Strong computer skills with proficiency in Outlook, Word, Excel, and Power Point
- Ability to assess and de escalate potentially volatile situations
- Demonstrated commitment to diversity, equity, inclusion and belonging work

Compass Family Services offers a competitive wage and benefits package that includes employer-paid medical, dental and vision coverage, long term disability insurance, and an employer-contributed retirement plan. Full time employees receive approximately 4 weeks of paid vacation their first year, increasing to approximately 5 weeks in each year after, as well as generous paid sick and holiday leave and paid time off for education.

COVID-19 Considerations

Currently, this position requires a mix of on-site and remote work. The Specialist should expect to come to our 37 Grove Street location approximately twice per week to meet with clients and staff, assist with distributions of food, diapers and other goods, and complete other work as needed. Compass has a wide range of precautions to keep staff and clients safe while on site, including mandated face coverings, an increased cleaning schedule, and specific protocols around social distancing during interactions. In the longer term (postpandemic), this will be a fully in-person position.

To Apply

Please send a detailed cover letter and resume to Resumes sent without cover letters will not be considered. No phone calls please. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. We are an equal opportunity employer and actively seek to recruit a diverse workforce. Employees must embrace the idea that Diversity, Equity, Inclusion, and Belonging contribute to the success of our underserved communities, and therefore to shared prosperity in our city and region. Compass Family Services is committed to the continuous work of implementing specific actions that will disrupt systemic prejudice and improve equity across programs and departments, to become an example to partners who also believe in a culture of inclusion that leverages diversity.