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Program Referrals
See below more information on how to refer your client families to other Compass programs.
Learn more about Compass programs and the services we offer here.
Central City Access Point is one of three entry points in San Francisco for families experiencing or at-risk of homelessness to connect with the Family Coordinated Entry System. We are the front door referral program for shelter and housing as well as problem-solving financial and one-on-one resolution services.
Eligibility:
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Verified homeless: car, RV, unsheltered, emergency or individual room shelter, transitional housing, couch surfing, doubled up without a lease (except if with parent or adult child), SROs, CalWORKs hotel stay, DV shelter, substance use or mental health treatment facility.
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Have ties to San Francisco: stayed in SF within the last 7 days, have children in SFUSD or Daycare, or are current/former ward of the SF Foster Care system.
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Have at least 50% physical/legal custody of a minor child, or are pregnant or be in the process of reunification with a letter stating that children will be returned to care within 90 days and that shelter/housing is the only barrier.
Documents Needed:
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IDs for all adults in household
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Birth certificates or hospital verifications for all minor children and/or proof of pregnancy.
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Social Security Cards (if applicable)
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Letter of residency if residing in emergency or individual room shelter, transitional housing, CalWORKs hotel stay, DV shelter, substance use or mental health treatment facility.
GET CONNECTED & NEXT STEPS:
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In person: 37 Grove St during operation hours to meet with a staff member for an eligibility assessment. Intake appointment will occur within 2 business days.
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By Phone: Call 415-644-0504. Calls will be returned within 5 business days.
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Email: Referrals by staff members can be sent to Megan Geary and Helen Cartagena via email. A team member will triage and contact the client within 5 business days.
CCAP Staff Contacts
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Other family access points include:
Mission Access Point
2871 Mission Street
(415) 972-1281
Bayview Access Point
1641 La Salle Avenue
(415) 430-6320
Compass Childcare Support Services (CCSS) provides case management for families experiencing homelessness in San Francisco who are looking for childcare & have a child 0-5 years old.
Eligibility:
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Family must reside in San Francisco
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Family must have a child between the ages of 0-5 years old and not yet in kindergarten.
Referral Process:
NOTE: All referrals must be submitted through Salesforce!
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Select Compass Childcare Support Services from list of programs when making a new Referral/Case in Salesforce
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Enter the client's contact information and fill out referral infromation
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You do NOT need to worry about other childcare intake details. Leave those blank!
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SAVE and you're done!
NEXT STEPS:
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A CCSS staff member will reach out to the family within 5 days of receiving the referral.
CCSS Staff Contacts
Referral Process:
Therapy is available to any family enrolled in one of Compass's programs. Please make a referral for your client to Compass Behavioral Health Services through Salesforce. A few things will make this process go more smoothly:
Please make sure there are children listed in the case record. Unless the parent is pregnant, we cannot provide therapy for adults without minor children in their care. We can help you find resources for them at another agency. Please do not put in therapy referrals for anyone without children.
Submitting one referral per family is sufficient. Once CBHS connects with the adult, we can create additional referrals as needed.
Please put in a housing tracker. We have a contract to provide services to clients living in HSH funded sites and need to report on this. We can also serve any Compass families, but we need to know where they are living.
Please fill out the section that says "reason for referral." CBHS will learn more from the client directly, but it is helpful to give a sense of what is going on and why the client have agreed to receive therapy services.
Please ensure that your clients know you are making a CBHS referral. Therapy is fully voluntary. If the client does not want therapy, please do NOT put in a referral!
Please inform clients about expectations around therapy. At Compass, therapy is a weekly 50-minute session that takes place on the same day of the week, at the same time, and client participation is essential. Being in therapy is a commitment. Sometimes clients have an expectation that they can call their therapist whenever they feel the need to talk, but therapy doesn't work that way. Please share these general guidelines with clients prior to referring them to set expectations and ensure they have the capacity to participate.
NEXT STEPS:
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A CBHS therapist will reach out to the family within 5 days of receiving the referral.
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If your client needs one-time support faster than the referral process, please see the Counselor of the Day referral process below:
CBHS Staff Contacts
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Programs & Eligibility:
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Move-in Assistance: Must have already identified new housing!
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Must be Section 8, market rate, or affordable units.
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Back Rent Assistance: Rental unit must be in San Francisco (some exceptions apply)
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Clients must be currently active in another Compass Program! (Private Funds only!)
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Proof of Income/Self-Sustainability Plan:
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All families will complete a budget form to show they can pay future rent moving forward
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Income must be under 50% Area Median Income
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Documents Needed:
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IDs for all adults in household
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Birth certificates or hospital verifications for all minor children and/or proof of pregnancy.
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Social Security Cards (if applicable)
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Proof of Income
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Proof of SF Residency
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Rental Agreement/Copy of Lease
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Intent to Rent (if applicable)
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Landlord's W-9 & Proof of Ownership
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Back rent ledger or eviction notice, past due utility bill (if applicable)
C-Rent Staff Contacts
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GET CONNECTED & NEXT STEPS:
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In person: 37 Grove St during operation hours to meet with Program or Assistant Program Director
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By Phone: Call 415-644-0504 x 1000.
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Email: Referrals by staff members can be sent to Connie Swain via email. Clients can self-refer by emailing c-rent@compass-sf.org
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C-Work supports parents with job readiness, barrier removal, skill building, job placement, and other resources to help client families find stable work and earn a livable wage.
Eligibility:
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SF Resident or current Compass Client
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Additional eligibility for Case Management Track:
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Strong motivation to increase skills and find employment.
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African American clients, including parents with African American children, are encouraged to apply!
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Referral Process:
INTERNAL REFERRALS:
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Contact Jane Schisgal if you have an interested client.
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After the initial discussion, please complete a referral through Salesforce.
NEXT STEPS:
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C-Work staff will contact the client within 1 week to enroll or invite the client in groups/drop-in hours
C-Work Staff Contacts
CFRC provides:
Drop-In Services- basic need supplies (food, diaper, etc), information and referrals (internal and external), child watch during on-site meetings (limited until onboarding of position). Families that have been closed in all other programs can still be open with FRC to receive drop-in goods and other information and referrals if the family still has a child in their custody under the age of 18.
Family Advocacy- light touch, short term service plan + FAM, contact 1-2x per month min
Case Management- intensive service, weekly contact, service plan + FAM, contact 1x per week (prioritize families with children 0-5yrs)
Parent Education- curriculum-based parenting series (3P), workshops, parent/child interactive groups, peer support groups, 1:1 perinatal/infancy support (prioritize families with children 0-5yrs)
Eligibility:
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Meets DEC definition of homelessness
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Family resides in San Francisco
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Case Management and Parent Education prioritize families w/children ages 0-5
Referral Process:
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Drop-In Services
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Referrals must be submitted through salesforce
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Once referral is made, families will be automatically enrolled into FRC non case management services
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Families will be disenrolled/exit after 3 months of inactivity (if a family re-engages, their case record will be opened and updated with new info)
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Case Management (CM)
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Referrals must be submitted through salesforce
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Contact with referred parent will take place within 5-10 business day from when the referral is received
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Family will be screened/enrollment is determined by FAM scoring
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Family Advocacy (FA)
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Referrals must be submitted through salesforce
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Contact with referred parent will take place within 5-10 business day from when the referral is received
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Family will be screened/enrollment is determined by FAM scoring
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Parent Education
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Self-Referrals (through drop-in center)
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Must be submitted through salesforce
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Contact with parent will take place within 5-10 business day from when the referral is received
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Compass Referrals (excluding drop-in center)
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Must be submitted through salesforce
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Consultation with case manager or other staff member within 5 business days to gain perspective on family needs and initiate service plan
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Contact with parent will take place within 5-10 business day from when the referral is received
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External Referrals
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CPS and Family Court referrals should be emailed directly to FRC Program Director
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NEXT STEPS:
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If referrals go directly to Parent Educator, Program Director will be consulted for program plan
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For any existing contact, Parent Educator will loop in PD for future referrals and contact
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Consultation with referral partner within 5 business days to gain perspective on family needs and initiate service plan
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Contact with parent within 5-10 business day from when the referral is received
Responses to referrals may be delayed when CFRC is understaffed.
CFRC Staff Contacts
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