ANNUAL REPORT
Charting a Path
to Stability
JULY 1, 2024 - JUNE 30, 2025
In our FY 2025 Annual Report, we explore how Compass is helping families navigate an increasingly complex path to stability.
Across San Francisco rising costs, limited housing access, and long waitlists are making it harder than ever for families to find and keep a safe place to live. In response, Compass expanded and adapted — offering new shelter rooms, strengthening housing navigation, and piloting innovative solutions to close critical gaps in the system.
This year, we supported more than 11,000 parents and children, meeting each one where they are and walking alongside them as they moved toward stability. From emergency hotel stays and targeted support for parents, to new housing location services and prevention efforts, we ensure families don't have to navigate housing challenges alone.
At Compass, no two journeys look the same, but every family deserves a clear path forward. With the support of our community, we are building more responsive systems, expanding access, and helping families move from uncertainty to lasting stability.
Click below to read our full Annual Report, or scroll to explore highlights.
HOW COMPASS RESPONDED IN FY25
11,110 parents and children served by Compass over the course of the year
278
families place in stable housing
471
children and adults participated in therapy
207
at-risk families prevented from becoming homeless through financial support
2,559
families received basic needs support such as food and diapers
HOW FAMILIES FEEL ABOUT COMPASS
91%
agree that Compass respects their cultural background and identity
87%
say they feel welcomed at Compass
78%
are highly likely to recommend Compass to a friend or family member
Emergency Hotel Stays
A FIRST STEP TO HOME
Across San Francisco, too many families are left waiting for a safe place to land. Shelter waitlists can stretch hundreds of families deep, forcing families to navigate months of uncertainty without stable housing. In February 2023, the San Francisco Department of Homelessness and Supportive Housing (HSH) sought to expand access to emergency housing for families that provided the safety of a closed door, so Compass Family Services stepped up and launched our Compass Urgent Accommodation Voucher (CUAV) program.
The CUAV program expanded Compass and the City’s shelter portfolio, through short-term hotel stays for families. In addition to a safe room, these families were provided intensive case management, ensuring the rooms are not just a stop gap for shelter, but a starting point for families to begin finding their way home. CUAV was designed as an emergency response for around a dozen families at a time, but demand quickly revealed a greater systemic need.
Just like Compass Family Shelter, where we have supported families since 1990, CUAV is pairing emergency shelter with intensive case management, helping families navigate housing applications, secure income, enroll in benefits, and connect to community-based supports. CUAV ensures families are no longer navigating alone.
READ MORE →
Compass Housing Location Services
Finding housing in San Francisco for extremely low-income families requires more than determination, it requires deep system knowledge, persistence, and a guide who knows the terrain. Launched at the start of FY25, Compass Housing Location Services was created to help families secure a place to call home. By combining skilled housing navigation, landlord relationships, practical tools, and hands-on support, the program helps families move from uncertainty toward stability.
Launched at the start of FY25, the program strengthens the entire Compass continuum, connecting families who would otherwise fall through the cracks with an achievable path to housing stability.
Transitional Age Youth Pilot
For young parents navigating early adulthood while caring for a child, housing instability can cause enormous stress and hardship. These young adults are still developing the skills, stability, and support systems needed for adulthood, often without any safety net, so they require more intensive, growth-oriented support.
Compass’ Transition-Age Youth (TAY) Pilot was designed to meet TAY-headed families at this critical crossroads, strengthening their access to the Homelessness Response System while providing tailored, trauma-informed support that recognized both their youth and their role as parents.
READ MORE →
Financials
REVENUES
EXPENSES
