GET HELP

Experiencing a crisis? Need assistance? We're here for you.

 
 

Immediate Assistance

If you are a family experiencing a housing crisis in San Francisco or you're in need of our services, you can visit us in person at:

995 Market Street, 5th Floor
San Francisco,
CA 94103, USA

Phone: (415) 644-0504

Monday, Wednesday, Thursday & Friday:
9:00AM - 12:00PM
1:00PM - 4:00PM

Tuesdays:
9:00am - 12:00PM

(closed every 3rd Tuesday of the month)

 

Assistance After-Hours

If you need assistance after hours please dial: 

  • 311 (general questions)

  • 1-800-273-6222 (general questions)

  • 1-877-384-3578 (if you are a woman experiencing domestic violence)

If you are searching for current affordable family housing and more, visit: One Home (Spanish and English)


Frequently Asked Questions (FAQ)

Can Compass help me if I do not live in the San Francisco Bay Area?

Unfortunately, Compass programs only provide services to families living in the San Francisco Bay Area. Please dial 211 to find services in your area or contact your local chapter of the United Way.

Who do I call if I: received an eviction notice, am living in my car or with friends, or do not have a place to sleep tonight?

Please call Compass Connecting Point at 1-855-234-COMP (2667) during the hours listed above. A counselor will help you access the best resources to help your family find stability. 

If you need assistance after hours please dial:

  • 211 or 1-800-273-6222 for general questions or
  • 1-877-384-3578 if you are a woman experiencing domestic violence.

Who do I call if my family might get evicted because I am behind on my rent or because of a past-due utility bill?

Please call Compass Connecting Point at 1-855-234-COMP (2667) during the hours listed above. A counselor will help determine if you are eligible for a no-interest loan through the Rental Assistance Project (RAP). Eligible families may also receive assistance with move-in costs or past-due utility bills that prevent a landlord from renting to them.

How can I get my family into your shelter?

Please contact a Compass Connecting Point counselor at 1-855-234-COMP (2667) to discuss your family's eligibility for shelter. Families are placed into Compass Family Shelter from the centralized waiting list managed by Compass Connecting Point. 

How do I enroll my child at Compass Children's Center?

Placement into Compass Children's Center is done via the San Francisco Childcare Connection (SF3C).  You can:

  • Fill out a SF3C application online
  • Visit Compass Children's Center at (144 Leavenworth Street, San Francisco CA) on Wednesdays between 2pm - 4pm
  • Apply by phone at (415) 343-3300 or (415) 391-4956

Who do I call if I want to take a parenting class or just need support to deal with the everyday stress of raising a family?

Compass Connecting Point offers CPS certified parenting classes, case management, support groups and family activities and support for parents seeking high-quality, affordable childcare. To schedule an intake, please Call Compass Connecting Point at 1-855-234-COMP (2667) during the hours listed above.