COMPASS CASE MANAGER SPOTLIGHT: CHRISTINA CASTILLO

Case Manager Appreciation Week

October 11th - 17th

Christina Castillo delivers groceries and supplies.

Since the first day of San Francisco’s shelter-in-place order, Compass Case Managers, like Christina Castillo, have gone above and beyond to ensure Compass families are safe and supported.

In the beginning of this crisis we faced countless unknowns, including any insight into just how hard things could get. Nevertheless, the Compass SF HOME team jumped in their cars, grabbed their masks, and made deliveries of food, diapers, school supplies, and laptops to their families.

Deliveries are made for families who live as far away as Stockton and Sacramento and as close as Sunnydale and the Tenderloin.

Anytime a SF HOME family has a barrier to accessing Compass's Drop-in Services, such as after giving birth, transportation barriers, or physical disability, SF HOME Case Managers will deliver the food and diapers right to their doorsteps.

Christina loading up dairy items for family deliveries.

Although phone calls, zoom meetings, and emails have allowed Compass Case Managers to keep in close contact with their families, sometimes it is just not enough, especially for families who are in greater crisis. When needed, Compass Case Managers will personally drive to clients' homes to check in on them face-to-face from a safe, social distance.

Christina took the lead in ensuring that SF HOME Case Managers made two trips to the SF FOOD bank weekly, purchasing food for roughly 300 families a week. Christina also requested a monthly budget so she could go purchase dairy items for families so they wouldn’t have to spend their limited income on milk, butter, and cheese.

Christina, Thank you. You and your team are heroes!

Here's a video of Compass front-line heroes in action!